Communication
Learn how to communicate and listen more effectively.
About ERC's Communication Training Course
Throughout this Communication training, participants learn how to build relationships in order to develop communication skills, listening skills, and conversation and nonverbal strategies.
Participants receive access to communication training videos, a participant guide to follow along with, and additional resources to promote continued education after the training.
What will you learn from this training course?
Here are some of the key learning points that will be discussed in this course:
Listening
What it means to communicate meaningfully and listen actively as a supervisor or manager
Social Styles
Learn about social styles and how to adapt to others’ styles for better, more effective communication
Verbal & Non-Verbal
The influences of body language, tone of voice, and other factors on verbal communication
Meet Your Instructor
Samantha Marx
Samantha manages ERC's Public Training practice and special events at the ERC Training Center and off site. Core programs include Supervisory Certificate Series and HR University.Samantha’s previous experience is in the hospitality industry, having both worked in Event Planning and Operations with Hyatt and Marriott Hotels. Previous to her current role in the Training Services department, she was the Training Services Coordinator. She started at ERC as an intern, then worked in the Membership Services department as well.Samantha received a Bachelor of Business Administration with a concentration in Hospitality Management from The George Washington University, in Washington DC. She also holds a Masters of Business Administration from Case Western Reserve University.
What have others said about this course?
Tiffany LaSavage, PHR, Training Supervisor
Equity Trust in Cleveland, OH
"I appreciate ERC’s time and dedication to making our employees more informed and more comfortable in knowing what’s expected of them regarding proper behavior, etiquette, and respect in the workplace through ERC's Supervisory Training Certificate Series."
Enroll Now to Become a Better Supervisor
Enroll in the Supervisory Training Series to learn how to effectively manage your team of employees.